Maintain a refund rate below 2.5%

A low refund rate is an indicator that customers are getting what they expect in terms of condition, with very few instances of problems with service. The most common causes of refunds include mis-described conditions, packaging problems, and stock problems. Therefore, these should be your first areas of concern. Use a system of condition description, be sure to list any defects, ship like your books are going to be dropped, and remove your listings if your stock changes. If you're having trouble with a particular type of book, such as ex-libraries, fragile dust jackets, or multi-volume sets, additional steps can be taken.