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How We Calculate Your Fulfillment Rate
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Qualifying for Commission-Free Sales Made Easy!
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Understanding the Shipping Matrix: Your Guide to Easy Book Shipping
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Managing your listings using your BiblioDirect bookseller menu
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How to Boost Your Sales on BIBLIO
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How do I offer free shipping to my customers?
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International Shipping: What You Need to Know
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How do I create a Free Shipping sale?
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What is the policy for responding to customer inquiries?
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How does the shipping matrix work (Version 1)?
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Why are my books listed count doubled?
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What do the stars mean?
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Welcome to Biblio!
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How does the bookseller menu work?
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Biblio recommended best practices for booksellers and book descriptions
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Why is my bookseller application still pending? Where's my inventory?
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How to Contact the BIBLIO Seller Team
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How to add a new listing
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How do I upload a file to Biblio?
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Can I change my upload format?
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What are upload settings?
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What is an upload filter?
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Why doesn't my recent upload look right?
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What do I do if my upload times out?
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What does it mean if my upload is marked with an error?
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How do I perform a purge and replace of my inventory?
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How do I generate an upload for Biblio.com from HomeBase 2 or 2.3?
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Does BIBLIO support BookTrakker one click uploading?
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How do I upload from the free version of Booktrakker?
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How do I use FileZilla to upload to Biblio?
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How do I upload from Readerware?
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What is the difference between an upload file and an export file?
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Why is there a discrepancy between the number of my books BIBLIO shows as for sale and the number in my own database?
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How long will it take for my books to appear after my first upload?
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How does Biblio currency conversion work?
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How do I do a purge and replace with BookTrakker?
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What should I do if I am having trouble connecting or uploading via FTP?
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How do I configure my account for FillZ or Art of Books?
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Can I upload a .ZIP file?
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How do I get a download of my BIBLIO inventory?
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What are the data fields?
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What are Boolean Fields?
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Can I upload the Amazon Open Listings Report to Biblio?
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Can B accept uploads created on an Apple/Macintosh?
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How does uploading work?
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Uploading Listings in Bulk
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Everything about FTP
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Can I list multi-volume sets?
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How do I add photos to my listings?
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How do I upload book photos via FTP?
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What if I don't put my Book Id number/SKU in the subject line of my email?
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How do I upload multiple photos for individual listings via FTP?
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Is there a charge to add multiple photos?
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How do I email a book photo to Biblio?
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Does a purge and replace affect my uploaded photos?
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How many additional photos can I add to a listing?
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How do I add book photos from my website?
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How do I use Cyberduck to send book photos to Biblio?
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How do I see which of my listings have photos?
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What are Biblio's photo recommendations?
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Is emailing photos just for smartphone users?
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How do I replace an incorrect photo?
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How do I find my books with no photos?
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Can I add multiple images for a book by email?
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How to use BiblioDirect Photo Editing Tools
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E-mail mulitple photos to single listing
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Inside the BIBLIO Rare Book Room: Discovering Literary Treasures
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How do I search my own listings (customer view)?
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Why isn't my inventory appearing on Biblio?
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How do I delete or remove listings from Biblio?
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How do I select Featured Books using customer-facing search tools?
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Is there a way to reduce prices on a select portion of my inventory?
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Why is my deleted book still appearing in searches?
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How do I add my listings to a Rare Book Room?
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How do I manage my Featured Listings?
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Inventory
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How do I generate an upload file for Biblio from HomeBase 3 or 3.2?
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Managing Catalogs
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Everything You Need to Know about BIBLIO Routing
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What is an Inventory # / SKU?
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Your Guide to Creating Book Sales
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What is a BISAC subject?
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Where can I see my recent uploads?
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Why can't I cancel my sale before the end date?
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How do I alter a book sale I have created?
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Why are my listings not appearing on Addall.com or Bookfinder.com?
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What is the minimum sale price for listings on BIBLIO?
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How do I find sold or inactive listings?
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What is a Featured Listing?
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Shipping Tips from BIBLIO
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BIBLIO’s International Shipping with Asendia
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Why is this order on hold?
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Adjusting Order Charges the Easy Way
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What do the tools on the order detail screen do?
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How do I issue refunds?
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How do I add a tracking number to an order?
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Order Fulfillment Tips for Australian and New Zealand Destinations
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What's the procedure when I get an order with Biblio handling the customer's payment?
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What orders should be opted out of Asendia?
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What should I do if a customer's e-mail bounces or is invalid?
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Managing your BIBLIO orders
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Why would I need to change my BiblioDirect Photo-Upload Email Address?
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How long before an order is automatically canceled?
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Who assumes the risk in fraudulent purchases and credit card fraud?
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Guide to International Expedited Shipping with DHL
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How do I issue a refund?
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What if my shipment is lost in mail?
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RE: Asendia and DHL orders, customers cannot choose the shipping program
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European Union VAT, shipping label requirements
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US State Tax Exemption and 0% EU VAT Explained
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Who collects taxes on orders placed through Biblio?
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BIBLIO Sales Tax Nexus
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Where do US booksellers put the IOSS # on the customs form if the order is going to a EU country?
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How will Biblio be handling recent tax law changes?
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German Packaging Act
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Where do I put the GST info on the Royal Mail form?
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When will I be paid?
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How do I get paid?
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Making Changes to Your Billing Plan on BiblioDirect
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What are the fees for Biblio credit card and PayPal processing services?
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Does BiblioDirect offer direct deposit to dealers?
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Does BiblioDirect pay booksellers by PayPal?
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How can I find my direct deposit details to provide to Biblio?
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How do I update my Dealer Direct payment terms?
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How do I see commission and fees for my orders?
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Why haven't I received my direct deposit?
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Will fees be automatically deducted from my payment?
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Is it safe for me to give my account number to BIB?
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How do I update how Biblio pays me for orders?
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When are invoices or statements sent?
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How do I pay an invoice of less than $5.00 USD?
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How will I be paid for this Dealer Direct order?
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Why is there a balance due after I submitted payment?
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Why are checks no longer available for US and Canadian booksellers?
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How do I update the credit card I have on file?
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Is there a fee for Biblio.co.uk as a non-EU booksellers?
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What are the fees for Biblio.co.uk?
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When will I be paid for orders?
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Can I change my billing option plan?
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When will I be billed for my monthly listing fee?
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BIBLIO Bookseller Commissions and Fees
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How do I offer a trade discount for commission-free sales?
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How do I place my account on vacation?
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How do I offer coupons to my customers?
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How do I change my login password?
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How do I sign up to receive text/SMS notifications from Biblio?
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How do I update my contact or business information?
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How do I get to my public page on Biblio?
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How do I update my store profile?
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How do I close my bookseller account?
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How do I upload my logo?
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What are BIBLIO's promotional tools for booksellers?
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How do I generate an upload file for Biblio from HomeBase 3 or 3.2?
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If I perform a purge and replace will this remove my old catalogs?
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Getting Started with Your New Pro Route
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How does a purge and replace work with Pro Routing?
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Why aren't all of my listings appearing on Amazon?
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Can you route my inventory changes to Barnes & Noble?
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Can you route my inventory changes to eBay?
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I have created a book sale. Do my sale prices get routed as well?
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How often are changes sent?
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What upload formats does Biblio accept?
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Upload formats for beginners...
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Can I use FTP to upload my inventory to Biblio?
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What is FTP?
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What is my FTP login?
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Is there a recommended FTP program?
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How do I upload deletes using FTP?
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What is FTPS?
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How do I view or change my FTP login, or set up a new FTP account?
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What is FTP?
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How do I reach Biblio by phone?