Processing Orders

Why is this order on hold?
From time to time, you may receive a credit card order which is noted as hold for authorization. This simply means that we will do further investigation to ...
Thu, 14 Oct, 2021 at 3:20 PM
What do the tools on the order detail screen do?
On the order details screen, a variety of tools are provided for you to manage your Biblio orders. Below is a description of what each does: Mark Shippe...
Sun, 30 Jan, 2022 at 9:54 PM
European Union VAT, shipping label requirements
Biblio collects and remits EU VAT to the appropriate authorities in the EU. Applicable VAT will be paid by the customer at checkout. To ensure that cust...
Fri, 7 Oct, 2022 at 12:36 PM
How do I add a tracking number to an order?
Login to your Bookseller menu and locate the order. You must first mark the order shipped if it is not marked as shipped already. For information about loca...
Wed, 11 May, 2022 at 4:22 PM
What should I do when I receive an order where Biblio is processing the customer's payment?
When an order is placed for one of your listings, you will receive an order notification from Biblio that will indicate "Payment has been received from...
Sun, 30 Jan, 2022 at 9:57 PM
What should I do if a customer's e-mail bounces or is invalid?
If you receive an order where the customer's email bounces back to you as invalid or undeliverable, we recommend using your best judgment and discretio...
Sat, 23 Oct, 2021 at 6:09 PM
Managing your Biblio orders
On your BiblioDirect Seller Tools main page there is a quick link to any new orders. Under Account Overview you'll see Open Orders. Click on the number...
Fri, 4 Nov, 2022 at 1:55 PM
Why would I need to change my BiblioDirect Photo-Upload Email Address?
Since your photo-email address is an easy, direct way to add a photo to any of your books, chances for the wrong photo getting added to your book exist. You...
Thu, 14 Oct, 2021 at 3:32 PM