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Knowledge base
Customer Questions
General Questions
16
How do I contact Biblio by mail?
How do I find out how much my book is worth?
Can I sell my personal collection of books to Biblio?
How can I sell books through Biblio?
How do I leave feedback about a bookseller or Biblio?
View all 16
Searching for Books
9
Do you have a copy of...?
What do the stars mean?
How Do I Favorite or Exclude Booksellers from Searches?
Can you help me find a copy of a certain book?
Why does the search not return any results?
View all 9
Ordering Books
13
What happens when all or part of my order is canceled?
How long does shipping take?
How can I save money on shipping charges?
How do I check the status of an order?
How do I cancel an order?
View all 13
Gift Certificates
4
BiblioBucks 101
What are BiblioBucks?
How do I check my BiblioBucks balance?
How do I use BiblioBucks?
Bookseller Questions
ABAA
1
How do I list 50 books on the ABAA site with zero listing fees?
Billing
18
How are fulfillment rates calculated?
What are Biblio billing options?
How can I find my direct deposit details to provide to Biblio?
How do I update my Dealer Direct payment terms?
How do I see commission and fees for my orders?
View all 18
Bookseller Billing
3
Does BiblioDirect offer direct deposit to dealers?
Why is there a fee for Biblio.co.uk for non-EU booksellers?
How do I set up my account for US state tax exemption or 0% EU VAT?
Catalogs
2
How do I manage catalogs?
If I perform a purge and replace will this remove my old catalogs?
Credit Card Processing
11
When will I be paid?
What are the fees for Biblio credit card and PayPal processing services?
How do I get paid?
How do I issue a refund?
Why haven't I received my direct deposit?
View all 11
General Questions
39
How do I qualify for Commission Free sales?
What are the fees for listing books through Biblio?
How does the shipping matrix work?
Managing your listings using your BiblioDirect bookseller menu
How can I improve my sales through Biblio?
View all 39
Managing Book Listings
11
What is the Rare Book Room and what can I put in there?
How do I search my own listings (bookseller-only view)?
Why isn't my inventory appearing on Biblio?
How do I delete or remove listings from Biblio?
How do I select Featured Books using customer-facing search tools?
View all 11
Managing Orders
6
International consolidated shipping program
Adjust Postage Charges
How do I issue refunds?
How do I handle orders shipping to Australia and New Zealand?
What orders should be opted out?
View all 6
Photos
16
How do I add photos to my listings?
How do I upload book photos via FTP?
What if I don't put my Book Id number/SKU in the subject line of my email?
How do I upload multiple photos for individual listings via FTP?
Is there a charge to add multiple photos?
View all 16
Pro Routing
7
What do I need to tell my sites about my new Biblio Pro Routing?
How does a purge and replace work with Pro Routing?
Why aren't all of my listings appearing on Amazon?
Can you route my inventory changes to Barnes & Noble?
Can you route my inventory changes to eBay?
View all 7
Processing Orders
7
Why is this order on hold?
What do the tools on the order detail screen do?
How do I add a tracking number to an order?
What should I do when I receive an order where Biblio is processing the customer's payment?
What should I do if a customer's e-mail bounces or is invalid?
View all 7
Uploading
39
What upload formats does Biblio accept?
How does uploading work?
How do I generate an upload for Biblio.com from HomeBase 2 or 2.3?
Can I use FTP to upload my inventory to Biblio?
How do I upload a file to Biblio?
View all 39
Biblio.live Antiquarian Book Fair
Biblio.live Bookseller Questions
12
How does chat work?
What is the process to add listings?
Will the listings also show on Biblio.com?
Will there be a commission on sales?
Can I send customers to my own website?
View all 12
Biblio.live Customer Questions
15
Why preregister?
Will you give me the BiblioBucks if I do not subscribe to the email list?
What are BiblioBucks and how do I use them?
Do the Biblio.live BiblioBucks expire?
Do I have to pre-register to shop the fair?
View all 15
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