Help

General Questions 16

• How do I contact Biblio by mail?
• How do I find out how much my book is worth?
• Can I sell my personal collection of books to Biblio?
• How can I sell books through Biblio?
• How do I leave feedback about a bookseller or Biblio?

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Searching for Books 9

• Do you have a copy of...?
• What do the stars mean?
• How Do I Favorite or Exclude Booksellers from Searches?
• Can you help me find a copy of a certain book?
• Why does the search not return any results?

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Ordering Books 13

• What happens when all or part of my order is canceled?
• How long does shipping take?
• How can I save money on shipping charges?
• How do I check the status of an order?
• How do I cancel an order?

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Gift Certificates 4

• BiblioBucks 101
• What are BiblioBucks?
• How do I check my BiblioBucks balance?
• How do I use BiblioBucks?

ABAA 1

• How do I list 50 books on the ABAA site with zero listing fees?

Billing 18

• How are fulfillment rates calculated?
• What are Biblio billing options?
• How can I find my direct deposit details to provide to Biblio?
• How do I update my Dealer Direct payment terms?
• How do I see commission and fees for my orders?

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Bookseller Billing 3

• Does BiblioDirect offer direct deposit to dealers?
• Why is there a fee for Biblio.co.uk for non-EU booksellers?
• How do I set up my account for US state tax exemption or 0% EU VAT?

Catalogs 2

• How do I manage catalogs?
• If I perform a purge and replace will this remove my old catalogs?

Credit Card Processing 11

• When will I be paid?
• What are the fees for Biblio credit card and PayPal processing services?
• How do I get paid?
• How do I issue a refund?
• Why haven't I received my direct deposit?

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General Questions 39

• How do I qualify for Commission Free sales?
• What are the fees for listing books through Biblio?
• How does the shipping matrix work?
• Managing your listings using your BiblioDirect bookseller menu
• How can I improve my sales through Biblio?

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Managing Book Listings 11

• What is the Rare Book Room and what can I put in there?
• How do I search my own listings (bookseller-only view)?
• Why isn't my inventory appearing on Biblio?
• How do I delete or remove listings from Biblio?
• How do I select Featured Books using customer-facing search tools?

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Managing Orders 6

• International consolidated shipping program
• Adjust Postage Charges
• How do I issue refunds?
• How do I handle orders shipping to Australia and New Zealand?
• What orders should be opted out?

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Photos 16

• How do I add photos to my listings?
• How do I upload book photos via FTP?
• What if I don't put my Book Id number/SKU in the subject line of my email?
• How do I upload multiple photos for individual listings via FTP?
• Is there a charge to add multiple photos?

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Pro Routing 7

• What do I need to tell my sites about my new Biblio Pro Routing?
• How does a purge and replace work with Pro Routing?
• Why aren't all of my listings appearing on Amazon?
• Can you route my inventory changes to Barnes & Noble?
• Can you route my inventory changes to eBay?

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Processing Orders 7

• Why is this order on hold?
• What do the tools on the order detail screen do?
• How do I add a tracking number to an order?
• What should I do when I receive an order where Biblio is processing the customer's payment?
• What should I do if a customer's e-mail bounces or is invalid?

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Uploading 39

• What upload formats does Biblio accept?
• How does uploading work?
• How do I generate an upload for Biblio.com from HomeBase 2 or 2.3?
• Can I use FTP to upload my inventory to Biblio?
• How do I upload a file to Biblio?

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Biblio.live Bookseller Questions 12

• How does chat work?
• What is the process to add listings?
• Will the listings also show on Biblio.com?
• Will there be a commission on sales?
• Can I send customers to my own website?

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Biblio.live Customer Questions 15

• Why preregister?
• Will you give me the BiblioBucks if I do not subscribe to the email list?
• What are BiblioBucks and how do I use them?
• Do the Biblio.live BiblioBucks expire?
• Do I have to pre-register to shop the fair?

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