What should I do when I receive an order where Biblio is processing the customer's payment?

Modified on Sun, 30 Jan 2022 at 09:57 PM

When an order is placed for one of your listings, you will receive an order notification from Biblio that will indicate "Payment has been received from the customer by Biblio." Upon receiving an order, please ship the book(s) to the shipping address indicated within 48 hours. Please enclose the packing slip provided, and update the status of the order on the order details page, to indicate that you have shipped the book(s). If you do not have the book(s) in stock or are unable to ship, click on the button "Out-of-Stock/ Reject" in the order details screen. If one or more items in a multi-title order are not available, use the "Cancel / Unavailable" button that you'll see to the right of each title in the list, and then go back to the top buttons and click on "Order Shipped".

For complete details about all the options you'll see in the order details, click here.

Please note: Orders which have not been processed within three business days are subject to expire in our system automatically. Payment will be refunded to the customer and you will not receive payment for the book(s).

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